Privacy Policy

KUMATRADING CO. LTD (hereinafter referred to as "the Company," "we," "our," or "us") operates the KUMADOLL online store. We are dedicated to protecting your privacy. Any personal information we collect is that which you voluntarily provide to us when you register as a user on our website, place an order, or subscribe to our newsletter.

Information We Collect & How We Use It

We may collect information such as your name, email address, mailing address, phone number, or credit card information. We use this information to:

• Fulfill your orders and process transactions efficiently.
• Personalize and enhance your overall shopping experience.
• Improve customer service and support response on the website.
• Contact you regarding your orders or account status if necessary.
• Tailor customer loyalty programs and provide periodic electronic correspondence.

We never sell, rent, or share your personal information with unauthorized third parties.

Data Security

We use a secure server to maintain the safety of your personal information. Information that you submit via the website is protected with industry-standard SSL encryption technology, designed to protect your personally identifiable information from loss, unauthorized access, disclosure, alteration, or destruction.

We implement comprehensive administrative, technical, and physical measures to safeguard personal information against theft and unauthorized uses or modifications. Certain areas of our website are password protected. If you are a registered user, you can help preserve your privacy by ensuring that you do not share your password with anyone else.

Payment Processing

Payments made via our website are processed in a secure environment using software provided by PayPal or other certified third-party payment gateway providers. We do not store full credit card details on our local servers.

Data Accuracy & Retention

We take proactive steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

Cookies and Tracking Technologies

A web cookie is a commonly used data collection technology consisting of a small piece of text placed on the browser of your computer or mobile device and subsequently read as you visit a website. We use cookies to improve performance and make your experience better. No personally identifiable information is linked to enabling the use of cookies, and the cookie is terminated upon closing the browser until you return to the site.

The cookies we use or allow are an accepted part of e-commerce and important to your use of our website:

• Performance Cookies: Allow us to understand our audiences as a whole and improve how our sites meet your needs and expectations.
• Functional Cookies: Basic to how our online shopping cart, navigation, and core services work.
• Registration Cookies: Allow us to authenticate your secure login and conduct our business online safely.

Please note that our website or parts of its services may not function properly if you choose to disable cookies in your browser settings.

User Rights & Compliance

Users have the right to access, correct, or request the deletion of the personal data we hold about them. These requests can be made free of charge. In accordance with applicable laws, we will verify your identity before processing any data access or erasure requests to protect your security.

Changes to This Policy

We reserve the right to revise or update this Privacy Policy at any time. Any changes will become effective immediately upon being posted on this webpage. Continued use of the website constitutes acceptance of the revised Policy.